CMA Intermediate · Operations Management and Strategic Management
Introduction to Strategic Management: formula sheet
Key formulas
- Corporate level
- Corporate strategy = which businesses to be in + how to allocate resources among them
- Whole-organisation scope. Set by board and top management. Long-term and hard to reverse.
- Business level
- Business strategy = how to compete in one business or SBU
- Focus on competitive advantage in a particular product-market. Set by business or divisional heads.
- Functional level
- Functional strategy = how a department supports the business strategy
- Marketing, finance, operations, HR and similar. Short-term, detailed and action oriented.
- Flow of strategy
- Corporate → Business → Functional (direction and resources flow down; feedback flows up)
- Use this line to show how the levels relate.
- Hierarchy of strategic intent
- Vision → Mission → Goals → Objectives → Strategy
- Moves from broad and long-term to specific and measurable. Strategy is the means to reach the objectives.
- Vision in one line
- Vision = what we want to become (future, aspirational)
- No figures or deadlines needed.
- Mission in one line
- Mission = why we exist, what we do, for whom (present, purposeful)
- Covers customers, products, markets, values.
- Goals vs objectives
- Goals = broad, general; Objectives = specific, measurable, time-bound
- Some texts use the terms loosely. State your distinction.
- Good objectives (SMART)
- Specific, Measurable, Achievable, Relevant, Time-bound
- Use as a checklist to test or write an objective.
- Features of strategic decisions (memory aid)
- Long-term + Organisation-wide + Top-level + Major resources + Uncertain + Hard to reverse + Environment-linked
- Use as a checklist when asked for characteristics. Explain each point in one line.
- Decision hierarchy
- Strategic (top) → Tactical/administrative (middle) → Operational (lower)
- Strategic sets direction, tactical allocates resources to functions, operational runs daily activity.
- Comparison bases
- Time horizon, level of management, scope, resources, risk, frequency, reversibility, information needed
- Use these as rows in your strategic vs operational comparison.
Quick revision
- Strategic management is deciding direction, choosing actions, implementing them and reviewing results.
- Strategy is long-term in nature and affects the whole organisation's scope and competitive position.
- Three levels of strategy: corporate, business and functional.
- Corporate level decides the overall scope and portfolio of businesses.
- Business level focuses on competing successfully in a particular business or market.
- Functional level supports the business strategy through departments such as marketing, finance and operations.
- The process runs from setting direction through formulation and implementation to evaluation and control.
- Vision describes what the organisation wants to become; mission describes its purpose and what it does today.
- Objectives are specific and measurable ends; goals are broader, so learn the distinction in your study material.
- Strategic decisions are major, long-term, resource-heavy and hard to reverse.
- Strategists are the people responsible for strategic decisions, mainly top management and the board.
- A strategic business unit is a distinct business with its own mission, competitors and planning.
Common mistakes
- Treating strategy and tactics as the same thing. Fix: Check the time horizon and scope. Strategy is long-term and organisation-wide. Tactics are short-term and specific to a function or situation.
- Calling policy a plan of action instead of a guide for decisions. Fix: Remember that a policy guides thinking and keeps decisions consistent. It does not by itself say how to compete.
- Treating business level strategy as the strategy of the whole company. Fix: Remember that business level means one SBU or one product-market. The whole-group view is corporate.
- Calling a department's plan a business strategy. Fix: Marketing, finance and operations plans are functional. They support the business strategy and do not replace it.
- Mixing up strategy formulation and strategy implementation. Fix: Formulation is deciding what to do. Implementation is doing it through structure, resources and leadership.
- Skipping vision, mission and objectives and starting with SWOT. Fix: Always begin with direction. Analysis is done against stated objectives.
- Treating vision and mission as the same thing. Fix: Remember: vision is future and 'become', mission is present and 'do'. Write the time orientation in every comparison.
- Calling a broad aim an objective. Fix: Check for a measure and a deadline. If both are missing, it is a goal.
- Writing that strategic decisions are only about money or only about the long term. Fix: Give a full set of features: long-term, wide scope, high resource commitment, uncertainty, difficult to reverse.
- Giving a comparison with only two or three differences. Fix: Memorise six or more bases: time horizon, level, scope, resources, risk, frequency, reversibility, information.
Exam tips
- Definition and features questions are common for short notes, so prepare a seven-point features list with one line each.
- For difference questions, use a two-column layout with at least five bases to earn full marks.
- In MCQs, decide by time horizon and scope: long-term and organisation-wide points to strategy.
- Add a brief Indian company example to lift a descriptive answer, but keep it to one or two lines.
- Learn the importance points as a short list: direction, anticipating change, better resource use, sound decisions, competitive advantage.
- Expect both theory and case-based classification. Practise labelling decisions with the three-question test.
- For a 'differentiate' question, use a point-by-point comparison with four or five heads. Examiners reward clear structure.
- Always state who decides at each level and the scope. These are the most commonly tested points.