ACCA Applied Knowledge · Business and Technology · Financial systems and technology
A bank uses software that applies a built-in set of rules captured from experienced loan officers to recommend whether to approve routine loan applications. This is an example of:
This is an expert system. It stores the rules and knowledge of experienced loan officers in a knowledge base and applies them to new applications to recommend decisions, unlike systems that merely process transactions, model numbers or support office tasks.
- AAn expert systemCorrect
- BA transaction processing system
- CA spreadsheet model
- DAn office automation system
Explanation
An expert system holds a knowledge base of rules from human specialists and an inference engine to apply them to give recommendations. Transaction processing records transactions, spreadsheets model numbers without embedded expert rules, and office automation supports communication and documents.
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