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NISM Certifications · NISM-Series-VI: Depository Operations · Investor Services (NISM VI)

A BO complains to his DP about non-receipt of a bonus credit and gets no satisfactory response. He wishes to escalate within the depository system. Which route is the most appropriate first escalation under the grievance mechanism?

If the DP does not resolve a complaint, the BO can escalate to the depository or lodge it on SEBI's SCORES platform. Courts, AGMs or listing departments are not the standard first escalation for DP service grievances.

  1. ALodge a complaint with the depository or on the SEBI SCORES platform if the DP does not resolve itCorrect
  2. BFile a case only with the civil court
  3. CWait for the issuer's AGM to raise it
  4. DComplain only to the stock exchange's listing department

Explanation

If a DP fails to resolve a grievance, the BO can approach the depository, and may also lodge it on SEBI's SCORES platform. Civil courts are not the first stage, and AGMs or listing departments are not the grievance channels for DP service issues.

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