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NISM Certifications · NISM-Series-VI: Depository Operations · Investor Services (NISM VI)

A BO whose grievance against a DP remained unresolved wants to use the SEBI SCORES platform. Which statement about the redress route is correct?

The BO may file the complaint directly on SEBI's SCORES platform. The complaint goes to the concerned entity, such as the DP, which must respond with an action taken report. SCORES covers intermediaries too and does not require a court ruling or the DP to file it.

  1. AThe BO may lodge a complaint on SCORES, and the complaint is forwarded to the concerned entity for an action taken reportCorrect
  2. BSCORES accepts complaints only against issuers, not against DPs
  3. CSCORES can be used only after a court has decided the matter
  4. DSCORES complaints can only be filed by the DP on the BO's behalf

Explanation

SCORES is SEBI's web-based complaint redress system. Investors can lodge complaints against listed companies and intermediaries including DPs, and the entity must submit an action taken report. It does not need a court decision and is filed directly by the investor.

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