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NISM Certifications · NISM-Series-X-A: Investment Adviser (Level 1) · Grievance Redress Mechanism

A client of an investment adviser files a complaint on SCORES. Which statement about how the complaint is handled is most accurate?

On SCORES, the complaint is sent to the concerned entity, which uploads an action taken report, while the complainant can track progress and respond. The system does not decide cases itself, delete complaints over fees, or pay compensation automatically.

  1. AThe complaint is forwarded to the concerned entity, which must upload an action taken report, and the complainant can view status and replyCorrect
  2. BThe complaint is decided by SCORES software without involving the entity
  3. CThe complaint is deleted if the client has not paid fees for one year
  4. DSEBI directly pays compensation on filing the complaint

Explanation

On SCORES the complaint is routed to the entity concerned, which uploads its action taken report; the complainant can track it and may respond or escalate. The platform does not adjudicate automatically, delete complaints for fee reasons, or pay compensation on filing.

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