CSEET · Economic and Business Environment · AI and Business Environment
A company deploys a chatbot that understands customers' written queries in everyday language and replies in natural sentences. Which AI field mainly enables this?
Natural language processing is the AI field that lets machines understand and generate human language, which is what a chatbot needs to read customer queries and respond in natural sentences. Computer vision handles images, while welding robots and blockchain mining do not process language.
- ANatural language processingCorrect
- BComputer vision
- CRobotic welding
- DBlockchain mining
Explanation
Natural language processing (NLP) lets machines interpret and generate human language. Computer vision deals with images, robotic welding is physical automation, and blockchain mining is unrelated to understanding language.
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