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ACCA Applied Knowledge · Business and Technology · Team formation, development and management

A consultancy has staff in four countries who collaborate on client projects mainly through video calls and shared online documents, and rarely meet in person. Which is the most significant management challenge specific to this type of team?

The main challenge is building trust and cohesion without regular face-to-face contact. Virtual teams lose informal interaction and non-verbal cues, so communication problems, isolation and misunderstandings are more likely, and managers must work harder to create shared understanding and commitment.

  1. ABuilding trust and cohesion without regular face-to-face contactCorrect
  2. BEnsuring members have complementary technical skills
  3. CPreventing the team from becoming too formally structured
  4. DRemoving the need for any performance targets

Explanation

Virtual teams lack informal contact, so building trust, communication and cohesion is the particular difficulty. Skills mix applies to any team. Virtual teams are not especially prone to excessive formality, and targets remain necessary, so the other options are not valid.

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