CMA Foundation · Fundamentals of Business Economics and Management · Leadership and Motivation - Concepts and Theories
A firm lists eight job-related factors: salary, supervision quality, recognition, job security, advancement, interpersonal relations with peers, the work itself, and working conditions. Under Herzberg's theory, what is the ratio of motivators to hygiene factors in this list?
The ratio is 3 : 5. Recognition, advancement and the work itself are motivators, giving three. Salary, supervision, job security, peer relations and working conditions are hygiene factors, giving five. Herzberg placed interpersonal relations and pay in the hygiene group because they relate to job context, not content.
- A4 : 4
- B3 : 5Correct
- C2 : 6
- D5 : 3
Explanation
Motivators are recognition, advancement and the work itself, which makes 3. Hygiene factors are salary, supervision, job security, peer relations and working conditions, which makes 5. The ratio is therefore 3 : 5. A 4 : 4 split wrongly treats peer relations or salary as motivators.
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