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IAI Actuarial Core Principles · Business Management · Mission, business strategy, teamwork and time management

A Hyderabad actuarial consultancy runs a virtual team across three cities to complete a valuation. Deadlines are repeatedly missed, members interpret emails differently, and nobody is sure who approves final numbers. The head wants the fix most directly addressing the root causes while preserving the team's remote structure. Which action is best?

The best action is to set clear roles and sign-off responsibilities, agree communication protocols and hold regular structured check-ins. These steps address unclear accountability and misinterpretation directly, whereas replacing staff, dropping deadlines, using email only or centralising decisions do not tackle the root causes.

  1. AReplace all members with more senior actuaries
  2. BRemove all deadlines to reduce pressure
  3. CSet clear roles and sign-off responsibilities, agree communication protocols and hold regular structured check-insCorrect
  4. DMove to email-only communication to keep a written record
  5. Let the strongest member decide everything alone

Explanation

The problems are unclear accountability, inconsistent communication and missed deadlines. Defining roles and approvals, agreeing protocols and regular check-ins address each directly. Email-only worsens misinterpretation, and removing deadlines or centralising decisions does not fix the causes.

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