ACCA Applied Knowledge · Business and Technology · Technological factors
A manufacturer plans to introduce robotic production lines. Employees fear job losses and some have said they will not cooperate. Which approach is most appropriate for managing this resistance to technological change?
The best approach is to communicate early, involve staff in planning and provide retraining. This addresses fears about job security and skills gaps and builds commitment. Imposing change suddenly, withholding information or replacing staff immediately usually increases resistance and damages morale.
- AIntroduce the change suddenly to prevent opposition from forming
- BCommunicate early, involve staff in planning and offer retrainingCorrect
- COffer no information until the robots are operational
- DReplace all affected staff immediately with external contractors
Explanation
Resistance is best reduced by participation, communication and training, which address fears about job security and skills. Sudden change or withholding information tends to increase mistrust and resistance.
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