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ACCA Applied Knowledge · Business and Technology · Business organisational structure

A retailer wants to respond quickly to local customer needs by giving regional units decisions over pricing and stock, while head office sets only overall strategy. Which approach does this reflect?

This reflects decentralisation of authority. Regional units take decisions on pricing and stock, while head office keeps only overall strategy, which allows faster local responsiveness. Centralisation would retain those decisions at head office, and formalisation concerns rules rather than authority location.

  1. ADecentralisation of authorityCorrect
  2. BCentralisation of authority
  3. CIncreased formalisation of rules

Explanation

Passing decision-making to regional units is decentralisation, which speeds local responsiveness. Centralisation keeps decisions at head office, and formalisation concerns rules and procedures rather than where authority sits.

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