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NISM Certifications · NISM-Series-V-A: Mutual Fund Distributors · Investor Services

A unitholder holding units in physical statement of account form wants to change the registered mobile number and email for the folio. Which is the standard way to ensure the change is accepted by the AMC's registrar?

The investor should submit a signed written change request from all holders, with the required KYC-compliant proof, to the registrar or AMC. Verbal instructions to a distributor or unsigned emails are not valid authorisation for altering folio contact details.

  1. ASubmit a written change request, signed by all holders, with KYC-compliant proof, to the registrar or AMC officeCorrect
  2. BInform the distributor verbally, who updates the AMC records
  3. CSend an email from the new address without any signature
  4. DWait for the next account statement and ignore the old details

Explanation

Changes to folio contact details are service requests that need a signed request from the holders, with supporting proof where required, submitted to the registrar or AMC. Verbal instructions to a distributor or unsigned emails do not authorise a change in the investor's records.

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