ACCA Applied Knowledge · Business and Technology · Organisational culture
A visitor to Marlow Ltd notices that all staff, including directors, work in an open-plan office, use first names and wear casual clothes. In Schein's model, these observations are examples of which level of culture?
These are artefacts, the visible surface level of Schein's model. Open-plan layout, first-name use and casual dress can be seen by any visitor. They may reflect deeper values or assumptions, but the observations themselves are only surface features of the culture.
- AArtefactsCorrect
- BEspoused values
- CBasic underlying assumptions
- DCorporate strategy
Explanation
Office layout, dress code and forms of address are visible, observable features, so they are artefacts, the surface level of Schein's model. They may hint at values such as equality, but observing them does not reveal the underlying assumptions. Strategy is not a level of Schein's model.
Did you get it right without looking?
One question tells you little. A timed set on Organisational culture shows your real accuracy, how long you take and where you lose marks.
More Organisational culture questions
- A company's website states that 'integrity is our core value'. Staff, however, routinely overstate sales figures to meet targets and manager…
- Which statement about the use of Hofstede's dimensions in business is most accurate?
- Which of Hofstede's cultural dimensions describes the extent to which less powerful members of a society accept that power is distributed un…
- Which of the following is the most likely reason why organisational culture is difficult to change?
- Zentra Ltd has a rigid, rule-bound culture. A new chief executive wants staff to take more initiative. She changes the performance appraisal…
- A new finance director joins a firm and observes that its offices are open-plan, everyone uses first names, and the stated value is 'opennes…