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ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work

Amara, an accounts assistant, regularly misses deadlines and is aware that her manager has noticed. She now feels anxious before work and has begun to doubt her own abilities. Which consequence of ineffectiveness for the individual does this best illustrate?

The scenario illustrates loss of self-esteem and increased stress. Amara's anxiety and self-doubt are psychological effects on her personally. Reduced profitability, reputational damage and departmental turnover are consequences for the organisation rather than the individual, so they do not fit what the question describes.

  1. ALoss of self-esteem and increased stressCorrect
  2. BReduced organisational profitability
  3. CDamage to the company's external reputation
  4. DHigher labour turnover across the department

Explanation

Anxiety and self-doubt are personal psychological effects: stress and loss of confidence. Profit, reputation and turnover are organisational consequences, not the individual effects described in the scenario.

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