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ACCA Strategic Professional · Strategic Business Leader · Finance transformation

Brandt Plc automated its accounts payable process with robotic process automation. Six months later, the supplier portal changed its screen layout and the bots began posting payments to wrong cost codes, undetected for weeks because staff no longer reviewed the process. Which risk has primarily materialised?

Operational risk has materialised. The bots broke when the interface changed, and without monitoring or change controls the errors went unnoticed. Over-reliance on automation without oversight is a process and control failure, not a market, liquidity or currency risk.

  1. AOperational risk from over-reliance on automation without adequate monitoring and change controlsCorrect
  2. BStrategic risk from entering a new market
  3. CLiquidity risk from poor working capital management
  4. DTranslation risk from foreign currency exposure

Explanation

The failure arose because bots are rigid and depend on stable interfaces, and no monitoring or change management controls detected the error. This is an operational risk linked to weak controls over automation. The other risks are unrelated to process failure.

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