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ACCA Strategic Professional · Strategic Business Leader · Enabling success: talent management

Brennet Retail wants appraisals to reflect views of an employee's line manager, peers, direct reports and customers, so that a store supervisor receives a rounded picture of behaviour. Which appraisal approach is Brennet proposing?

Brennet is proposing 360-degree feedback. This approach gathers assessments from several sources around the employee, including the line manager, peers, direct reports and customers, to give a rounded view. The other methods focus on agreed objectives, behavioural scales or fixed grade proportions instead of multiple raters.

  1. AManagement by objectives
  2. BBehaviourally anchored rating scales
  3. C360-degree feedbackCorrect
  4. DForced distribution ranking

Explanation

Collecting views from managers, peers, subordinates and customers is the defining feature of 360-degree feedback. MBO focuses on agreed objectives, BARS ties ratings to defined behaviour examples, and forced distribution fits staff to preset grade proportions.

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