ACCA Strategic Professional · Advanced Performance Management · Performance hierarchy

Dunmore Hospitals has a mission of providing affordable, high-quality care to its community. The board sets a goal of 'improving patient outcomes'. Which revision would most appropriately convert this goal into an objective in line with the performance hierarchy?

The best objective is reducing 30-day readmission rates from 12% to 9% by the end of next year. It is specific, measurable and time-bound, so it turns the broad goal into a target. The other options remain aspirational or unmeasurable.

AReduce 30-day readmission rates from 12% to 9% across all wards by the end of the next financial yearCorrect
BBecome the leading hospital group in the region within the foreseeable future
CContinue to improve patient outcomes through staff commitment and innovation
DEnsure that the hospital values are communicated to all patients

Explanation

Objectives are quantified, time-bound and measurable steps that translate broad goals into targets. Only the readmission target has a baseline, a target value, a scope and a deadline. The other options are aspirational or are statements of values with no measure or time limit.

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