Skip to content

ACCA Applied Knowledge · Business and Technology · Technological factors

Ferndale Ltd has replaced its manual order processing with an automated system. Staff morale has fallen because many employees fear redundancy and lack the skills to use the new system. Which response is most likely to reduce resistance to the change?

Involving staff early, explaining why the change is needed and providing training is most likely to reduce resistance. It tackles fear of redundancy and skills gaps directly, whereas secrecy, exclusion or delayed communication usually increase suspicion and opposition.

  1. AIntroduce the system without notice so that staff have no time to organise opposition
  2. BInvolve staff early, communicate the reasons for the change and provide trainingCorrect
  3. COffer the new system only to senior managers and exclude other staff
  4. DPostpone all communication until the system has been running for a year

Explanation

Resistance to technological change is reduced by participation, clear communication and training, which address fear and skills gaps. Imposing change secretly, excluding staff or delaying communication tends to increase suspicion and resistance.

Did you get it right without looking?

One question tells you little. A timed set on Technological factors shows your real accuracy, how long you take and where you lose marks.

Practise Technological factorsFree diagnostic mock

More Technological factors questions