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CS Professional · Arbitration, Mediation and Conciliation · Negotiation Skills and Communication

In a mediation over a tenancy dispute, the landlord, Mr. Kapoor, has decided before the session that the tenant is dishonest. Whatever the tenant offers, he interprets as a trick and rejects it. Which barrier to negotiation is this?

This is the barrier of stereotyping or preconceived judgment. The landlord filters every offer through a fixed belief that the tenant is dishonest, so proposals are rejected without evaluation. It is a perceptual barrier, not noise, information overload or channel failure.

  1. AInformation overload
  2. BPhysical noise
  3. CStereotyping and preconceived judgmentCorrect
  4. DChannel failure

Explanation

Kapoor filters every proposal through a fixed negative opinion formed in advance, so he cannot assess offers on merit. This is a perceptual barrier of prejudgment. It is not about volume of information, noise or a failed medium.

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