CSEET · Business Laws and Management · Management Knowledge for Company Secretaries
In Herzberg's two-factor theory, which of the following is classified as a hygiene factor rather than a motivator?
Company policy and administration is a hygiene factor in Herzberg's theory. Hygiene factors such as policy, pay and working conditions only prevent dissatisfaction when adequate. Recognition, advancement and challenging work are motivators that actually create satisfaction and drive higher performance.
- ARecognition for good work
- BOpportunity for advancement
- CCompany policy and administrationCorrect
- DChallenging work with responsibility
Explanation
Herzberg treated company policy, salary, working conditions, supervision and job security as hygiene factors; their absence causes dissatisfaction but their presence does not motivate. Recognition, advancement and responsibility are motivators linked to the work itself. So company policy is the hygiene factor.
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