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CS Professional · Banking and Insurance - Laws and Practice · Consumer Protection

Meenakshi, a bank customer in Chennai, reads that a body has been set up under the Consumer Protection Act, 2019 to regulate violation of consumer rights, unfair trade practices and false or misleading advertisements, and to protect and enforce the rights of consumers as a class. Which body is this?

The body is the Central Consumer Protection Authority. Section 10 establishes it to regulate violations of consumer rights, unfair trade practices and false or misleading advertisements, and to promote, protect and enforce consumer rights as a class. The Councils are merely advisory.

  1. ACentral Consumer Protection Council
  2. BCentral Consumer Protection AuthorityCorrect
  3. CState Consumer Protection Council
  4. DDistrict Consumer Protection Council

Explanation

Section 10 provides for the Central Consumer Protection Authority (the Central Authority) to regulate violation of consumer rights, unfair trade practices and false or misleading advertisements and to protect consumer rights as a class. The Councils under sections 3, 6 and 8 are only advisory bodies, so the Council options are wrong.

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