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CS Professional · Drafting, Pleadings and Appearances · Appearance before other Regulatory and Quasi-judicial Authorities

Meera, a consumer in Pune, finds that a Mumbai-based online seller is running a misleading advertisement for a health supplement that affects buyers across the country. She wishes to forward a written complaint electronically about this advertisement affecting consumers as a class. To which authority may she forward it under the Consumer Protection Act, 2019?

She may forward the complaint, in writing or electronic mode, to any one of the District Collector, the Commissioner of the regional office, or the Central Authority. Section 17 provides these three channels for class-wide consumer grievances, and the advisory Central Council is not among them.

  1. AOnly the Central Consumer Protection Council
  2. BThe District Collector, the Commissioner of the regional office, or the Central AuthorityCorrect
  3. COnly the National Commission
  4. DOnly the Chief Commissioner in person, in writing

Explanation

Section 17 allows a complaint on violation of consumer rights, unfair trade practices or misleading advertisements prejudicial to consumers as a class to be sent in writing or electronically to any one of the District Collector, the Commissioner of regional office or the Central Authority. The Central Council is only an advisory body, so option A is wrong.

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