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CMA Foundation · Fundamentals of Business Laws and Business Communication · Legal Aspects of Business Communication

Mehta Textiles emails its confidential costing sheet to a supplier. The email is sent to a wrong address by mistake. What is the most appropriate communication practice to reduce this risk in future?

The suitable practice is to verify recipient addresses and protect sensitive attachments with encryption or a confidentiality disclaimer. This tackles the cause of misdirected disclosure directly, whereas high priority marking, using public groups or avoiding records either do not protect content or increase the risk.

  1. AMark every email high priority
  2. BVerify recipient addresses and use confidentiality disclaimers or encryption for sensitive attachmentsCorrect
  3. CSend sensitive data only through public social media groups
  4. DAvoid keeping any records of emails

Explanation

Checking recipients and protecting attachments with encryption or a disclaimer directly addresses misdirected sensitive information. Marking priority does not protect content, public groups increase exposure, and deleting records does not prevent wrong disclosure.

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