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NISM Certifications · NISM-Series-VI: Depository Operations · Investor Services (NISM VI)

Mr. Iyer, a BO, complains to his DP that a corporate benefit was credited to his account late, and the DP does not resolve it. Where should he escalate it first, as per the investor grievance mechanism relevant to depository services?

The investor should approach the depository's grievance cell and may file a complaint on the SEBI SCORES platform when the DP does not resolve the matter. Courts, the Registrar of Companies or the Income Tax Department are not the usual first forum for DP service grievances.

  1. ADirectly to the Supreme Court of India
  2. BTo the depository and also lodge a complaint on the SEBI SCORES platform if the DP does not resolve itCorrect
  3. CTo the Registrar of Companies only
  4. DTo the Income Tax Department

Explanation

If the DP fails to resolve a grievance, the investor can approach the depository's investor grievance cell and also file a complaint on SEBI's SCORES platform. The courts are not the first step, and the ROC or Income Tax Department are not the forums for depository service grievances.

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