Skip to content

NISM Certifications · NISM-Series-VI: Depository Operations · Investor Services (NISM VI)

Mr. Iyer has lodged a complaint with his DP about a wrong debit in his demat account. The DP has not resolved it satisfactorily. Which is the most appropriate next step available to him within the depository framework?

Mr. Iyer should escalate to the depository, which can pursue the matter with its DP, and may also lodge the grievance on SEBI's SCORES platform. The registrar and the exchange listing department have no authority over DP account debits, so they are not the right forums.

  1. AFile the complaint with the depository, which can take it up with the DP, and also use the SEBI SCORES platformCorrect
  2. BWait for the DP to close the account
  3. CApproach the company's registrar to reverse the debit
  4. DLodge a complaint only with the stock exchange's listing department

Explanation

Investors can escalate unresolved DP complaints to the depository and register them on SCORES, the SEBI online grievance platform. A registrar does not control DP debits, and the listing department does not handle DP service complaints.

Did you get it right without looking?

One question tells you little. A timed set on Investor Services (NISM VI) shows your real accuracy, how long you take and where you lose marks.

Practise Investor Services (NISM VI)Free diagnostic mock

More Investor Services (NISM VI) questions