Skip to content

NISM Certifications · NISM-Series-VI: Depository Operations · Investor Services (NISM VI)

Mr. Sharma, a beneficial owner, complains that his Depository Participant has not acted on a request he submitted. He first approaches the DP, which does not resolve it. Under the usual grievance redress path in the depository system, what should he do next?

After the DP fails to resolve the complaint, the investor should escalate to the depository or lodge the complaint on SEBI's SCORES platform. These are the recognised redress channels for DP service deficiencies, unlike the registrar or clearing corporation.

  1. AApproach the depository or lodge the complaint through SEBI's SCORES platformCorrect
  2. BFile a complaint only with the issuer company's registrar
  3. CWait for the DP to close its financial year before raising it again
  4. DApproach the stock exchange clearing corporation only

Explanation

If the DP does not resolve a complaint, the investor can escalate to the depository, and can also lodge it on SEBI's SCORES platform. The registrar and clearing corporation are not the designated escalation points for DP service failures, and waiting has no basis in the process.

Did you get it right without looking?

One question tells you little. A timed set on Investor Services (NISM VI) shows your real accuracy, how long you take and where you lose marks.

Practise Investor Services (NISM VI)Free diagnostic mock

More Investor Services (NISM VI) questions