ACCA Strategic Professional · Strategic Business Leader · Cloud, mobile and smart technology
Orion Manufacturing plans to fit thousands of sensors to its machines and stream the data to a cloud analytics service to predict failures. The board has approved the technology case, but plant managers distrust the predictions and continue to follow fixed maintenance schedules. Using a change-management perspective, what is the most significant implementation risk?
The most significant risk is cultural resistance and poor adoption. Managers distrust the predictions and keep fixed schedules, so the sensor and analytics investment will not deliver benefits unless change management, training and engagement build trust in the new approach.
- AInsufficient cloud storage capacity
- BCultural resistance and lack of user adoption undermining the benefitsCorrect
- CExcessive reduction in sensor costs
- DOver-reliance on a single financial metric
Explanation
The behaviour described is staff continuing old practices, which is resistance to change and poor adoption. Without engagement, training and demonstrated trust in the analytics, the investment will not deliver benefits. Storage is not suggested as an issue in the case, and the other options are unrelated to the facts.
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