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ACCA Strategic Professional · Strategic Business Leader · Enabling success: disruptive technologies

Ostrel Retail plans to launch a digital platform opening its ordering system to third-party sellers. The board is concerned about governance. Which action best addresses the platform's specific governance responsibility?

The best action is to set clear platform rules covering data ownership, access rights, minimum security standards and dispute resolution for all participants. As owner, Ostrel bears ecosystem-wide risk and reputational exposure, so governance must be overseen by the board rather than delegated entirely to sellers or treated as a mere IT project.

  1. ASetting clear rules on data ownership, participant access, security standards and dispute handling for all platform usersCorrect
  2. BReducing the number of sellers until the platform is no longer a risk
  3. CLeaving all security responsibilities to individual third-party sellers
  4. DTreating the platform as an IT project with no board oversight

Explanation

A platform owner is responsible for the ecosystem, so it must set rules on data, access, security and disputes that bind participants. Pushing security wholly to sellers leaves shared exposure to the owner's reputation. Removing sellers defeats the strategy, and excluding the board contradicts governance principles.

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