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ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance

Priya must give feedback to a team member whose client presentation was weak. Which of the following is the most effective way of giving that feedback?

The most effective feedback is specific and based on observed behaviour, explains its impact and leads to agreed improvement actions. Vague criticism gives nothing to act on, and delaying feedback until the annual appraisal makes it less timely and less credible to the employee.

  1. ASay that the presentation was poor and that the team member needs to try harder in future
  2. BDescribe specific observed behaviours, explain their effect on the client, and agree actions for improvement with the team memberCorrect
  3. CWait until the annual appraisal so that all issues can be raised together in one meeting

Explanation

Effective feedback is specific, based on observed behaviour, timely and leads to agreed action. General comments give the employee nothing to act on, and waiting until the annual appraisal makes the feedback late and less useful.

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