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ACCA Applied Knowledge · Business and Technology · Technological factors

Several employees of Lumen Co oppose the introduction of a new cloud-based planning system because they fear it will make their skills redundant. Which action is most likely to reduce this resistance to change?

Involving staff early, explaining why the change is needed and providing training is the best approach. It addresses fears about redundant skills and builds understanding and commitment. Imposing change without notice or using threats usually increases resistance and damages morale.

  1. AIntroduce the system without notice so there is no time to object
  2. BInvolve staff early, communicate the reasons for change and provide trainingCorrect
  3. CThreaten disciplinary action against anyone who raises concerns

Explanation

Participation, clear communication and training address fears about skills and job security, which are the cause of the resistance. Imposing change suddenly or by threat tends to increase resentment and resistance, not reduce it.

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