CMA Final · Direct Tax Laws and International Taxation · Grievance Redressal
Under the grievance redressal machinery of the Income-tax Department, which online facility on the e-filing portal allows a taxpayer to register a complaint about a delay or non-action by the department, such as a pending refund or an unprocessed return?
The correct facility is e-Nivaran. It is the online grievance submission service on the income-tax e-filing portal where taxpayers register complaints about delays or non-action, such as pending refunds or unprocessed returns, so that the department can examine and respond.
- Ae-NivaranCorrect
- Be-Campaign
- CSafe Harbour portal
- DAnnual Information Statement module
Explanation
e-Nivaran is the grievance submission facility on the e-filing portal where taxpayers lodge complaints about service delays such as pending refunds or unprocessed returns. The other options are not grievance channels: e-Campaign is for verification outreach, and AIS shows reported information.
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