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CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication

Which of the following is a recognised advantage of email over a traditional posted letter in business communication?

Email's recognised advantage is fast delivery together with an easily stored and retrievable written record. It does not guarantee that the receiver read or understood the message, does not remove the need for careful tone, and has no automatic legal superiority over signed paper.

  1. AIt always has legal validity superior to a signed paper document
  2. BIt guarantees that the receiver has read and understood the message
  3. CIt removes the need for any language or tone care
  4. DIt allows fast delivery and a written record that can be stored and retrieved easilyCorrect

Explanation

Email is quick, cheap and creates a searchable written record. It cannot guarantee that the message was read or understood, tone still matters, and it is not automatically superior in law to signed paper documents.

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