ACCA Applied Knowledge · Business and Technology · Team formation, development and management
Which of the following is a recognised way a manager can reduce dysfunctional conflict between two teams that compete for resources?
Setting a shared superordinate goal that needs both teams to cooperate is the recognised approach. A common objective encourages joint effort and reduces rivalry. League tables would heighten competition, and keeping the teams apart avoids contact without resolving the underlying causes of the conflict over resources.
- ASet a shared superordinate goal that requires both teams to cooperateCorrect
- BIncrease competition by publishing league tables of each team's output
- CKeep the teams physically separate to limit all contact
Explanation
A superordinate goal gives both teams a common aim that cannot be achieved alone, encouraging cooperation. Publishing league tables tends to intensify rivalry, and separating the teams reduces contact but leaves the underlying conflict unresolved and can strengthen stereotypes.
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