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CS Professional · Banking and Insurance - Laws and Practice · Consumer Protection

A bank customer in Pune wants to attend a hearing before the State Commission. The State Government wishes to make it easier for litigants from a remote region far from the State capital. Which course is available under the Consumer Protection Act, 2019?

The State Government may, by notification, establish regional benches of the State Commission at places it deems fit. The State Commission ordinarily functions at the State capital, but the Act expressly allows regional benches for convenience of litigants.

  1. AShift the State Commission permanently away from the capital without notification
  2. BAsk the National Commission to open a bench
  3. CNotify regional benches of the State Commission at such places as it deems fitCorrect
  4. DConvert the nearest District Commission into a State Commission

Explanation

Section 42(2) says the State Commission ordinarily functions at the State capital and at other places the State Government notifies in consultation with the State Commission. Its proviso lets the State Government establish regional benches by notification. The National Commission has no role in this, and the Act provides no conversion of a District Commission.

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