NISM Certifications · NISM-Series-VII: Securities Operations and Risk Management · Investor Grievances and Arbitration
A broker receives a complaint through SCORES. What is the broker expected to do?
The broker must submit an Action Taken Report on SCORES within the prescribed time. SEBI requires intermediaries to review complaints lodged on the platform and respond with the steps taken, so the matter can be tracked until it is resolved.
- AIgnore it until SEBI sends a notice
- BSubmit an Action Taken Report on the platform within the prescribed timeCorrect
- CForward it to the investor's depository participant
- DClose it automatically after 90 days without reply
Explanation
Entities receiving complaints on SCORES must view them and upload an Action Taken Report within the timeline SEBI prescribes. Ignoring or auto-closing is not permitted.
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