Skip to content

NISM Certifications · NISM-Series-VII: Securities Operations and Risk Management · Investor Grievances and Arbitration

A client of a broker first approaches the broker with a complaint and receives no satisfactory reply. What is the usual next step available to the client for redress through the exchange?

After the broker fails to resolve the complaint, the client can escalate to the exchange's investor services or grievance cell, or SEBI's SCORES. The exchange can take up the matter for redress or conciliation, so no indefinite waiting or market withdrawal is needed.

  1. ALodge a complaint with the exchange's investor services or grievance cell, which can take it up for redress or conciliationCorrect
  2. BWithdraw from the market permanently
  3. CApproach only the broker's competitors
  4. DWait indefinitely since no escalation exists

Explanation

If the broker's own grievance process fails, the client can escalate by lodging a complaint with the exchange's investor services cell or on SCORES. The exchange can then take it up for redress or conciliation. Other options offer no real remedy.

Did you get it right without looking?

One question tells you little. A timed set on Investor Grievances and Arbitration shows your real accuracy, how long you take and where you lose marks.

Practise Investor Grievances and ArbitrationFree diagnostic mock

More Investor Grievances and Arbitration questions