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NISM Certifications · NISM-Series-VII: Securities Operations and Risk Management · Investor Grievances and Arbitration

A client of a stock broker has a complaint that the broker has not resolved. Through which SEBI-created platform can the investor lodge this complaint online so that it is forwarded to the broker and the exchange for redressal?

The investor can lodge the complaint on SCORES, the SEBI Complaints Redress System. It is SEBI's centralised online platform for complaints against listed companies and registered intermediaries such as stock brokers, and it forwards the complaint to the entity concerned for action and tracks the status.

  1. ASCORESCorrect
  2. BSEBI Annual Report portal
  3. CEDIFAR
  4. DNSDL e-Voting

Explanation

SCORES (SEBI Complaints Redress System) is the centralised web-based platform where investors lodge complaints against listed companies and SEBI-registered intermediaries including brokers. The other options are not complaint-lodging platforms: EDIFAR is not used for investor complaints, and e-Voting is for shareholder voting.

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