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NISM Certifications · NISM-Series-VII: Securities Operations and Risk Management · Investor Grievances and Arbitration

A client's complaint against a trading member on SCORES is being handled. Which is the correct general approach regarding the entity's response?

The entity must upload an Action Taken Report on SCORES within the prescribed time after receiving the complaint. It cannot ignore it, respond only by post, or wait for arbitration, since the platform tracks timely electronic responses to investor grievances.

  1. AThe entity must submit an Action Taken Report on the platform within the prescribed timeCorrect
  2. BThe entity may ignore the complaint if the client has not paid fees
  3. CThe entity must reply only by post
  4. DThe entity responds only after the exchange conducts arbitration

Explanation

On SCORES, the concerned entity is required to upload an Action Taken Report within the stipulated period after receiving the complaint. Replies are handled electronically, and arbitration is a separate process, not a precondition to responding.

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