ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance
A company asks an employee's manager, peers, subordinates and some customers to each give feedback on the employee's performance. Which appraisal technique is being used?
The technique is 360-degree feedback, because it collects performance views from many sources around the employee, such as manager, peers, subordinates and customers. Other methods listed focus on agreed objectives, behavioural rating scales or specific recorded incidents rather than multi-source feedback.
- AManagement by objectives
- B360-degree feedbackCorrect
- CBehaviourally anchored rating scale
- DCritical incident technique
Explanation
360-degree feedback gathers views from a full circle of people around the individual, including managers, peers, subordinates and customers. MBO focuses on agreed goals, BARS on rating scales tied to behaviours, and critical incidents on recording specific events.
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