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ACCA Applied Knowledge · Business and Technology · Review and appraisal of individual performance

A company appraises staff by keeping a log of specific examples of unusually effective or ineffective behaviour during the year, and discussing these at the review meeting. What is the main advantage of this critical incident approach?

The main advantage is that feedback rests on specific, observed examples of behaviour rather than general impressions. This makes the discussion more factual and credible. It does not produce numerical rankings or remove the need for managers to observe and record incidents.

  1. AIt produces a numerical score that allows easy ranking of all staff
  2. BIt removes the need for any manager input
  3. CIt bases feedback on specific observed behaviour rather than general impressionsCorrect
  4. DIt guarantees that all staff are treated identically

Explanation

Recording actual incidents gives concrete evidence of behaviour, so feedback is factual and less reliant on vague impressions. It does not give numerical rankings, still needs manager observation, and does not guarantee identical treatment.

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