CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
A company wants a communication method for a sensitive warning to an employee that needs a permanent record, can be used later as evidence, and needs precise wording. Which choice best fits these needs?
A written letter or memo is the best choice. Written communication provides a permanent record, allows precise and carefully drafted wording, and can be produced later as evidence. Oral talks, unrecorded calls and non-verbal signals leave no lasting proof, so they are unsuitable for a formal warning.
- AA face-to-face oral talk in the corridor
- BA written letter or memoCorrect
- CA telephone call with no follow-up
- DGestures and facial expression
Explanation
Written communication gives a permanent record, allows careful wording and can serve as evidence. Oral talk and gestures leave no record, and an unrecorded phone call cannot be proved later. Hence a written letter or memo is best.
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