CMA Foundation · Fundamentals of Business Laws and Business Communication · Introduction to Business Communication
Which of the following is an example of 'noise' in the communication process?
Loud drilling that makes words on a telephone call hard to hear is noise. Noise means any disturbance, physical or psychological, that distorts or interrupts the message between sender and receiver. A clear subject line, simple vocabulary and a confirming reply all support communication.
- AA clear and concise email subject line
- BA loud construction drilling sound during a telephone call that makes the words hard to hearCorrect
- CThe receiver's reply confirming the instructions
- DThe sender's choice of simple vocabulary
Explanation
Noise is any disturbance that interferes with the accurate transmission or reception of a message. Drilling sound during a call distorts the message. The other options are helpful features or feedback, not interference.
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