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CS Professional · Artificial Intelligence, Data Analytics and Cyber Security - Laws and Practice · Artificial Intelligence - Introduction and Basics

A Delhi e-commerce firm uses a chatbot that understands a customer's typed complaint, detects its intent and replies in sentences. Which branch of AI enables the chatbot to interpret and generate human language?

Natural language processing is the branch of AI that lets the chatbot understand typed complaints, identify intent and produce replies in human language. Robotic process automation merely follows fixed scripts, and computer vision handles images, so neither explains language interpretation and generation.

  1. ANatural language processingCorrect
  2. BRobotic process automation using fixed screen scripts
  3. CComputer vision
  4. DExpert system rule tables only

Explanation

Natural language processing enables machines to interpret intent in human language and generate responses. Robotic process automation follows fixed scripts without understanding language, and computer vision deals with images. Rule-table expert systems cannot flexibly interpret free text.

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