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ACCA Applied Knowledge · Business and Technology · Leadership, management and supervision

A department head has a fixed budget. She divides it between three competing projects, deciding which gets priority and how much staff time each receives. Later, two staff members argue over the allocation and she settles the argument. Which pair of Mintzberg roles has she performed, in that order?

She acted first as resource allocator by deciding how the budget and staff time were divided, and then as disturbance handler by resolving the dispute. Both are decisional roles. Entrepreneur, leader, disseminator and negotiator do not match the activities described.

  1. AResource allocator, then disturbance handlerCorrect
  2. BEntrepreneur, then leader
  3. CDisseminator, then negotiator

Explanation

Dividing budget and staff time between projects is the resource allocator role. Settling a dispute between staff is the disturbance handler role, a decisional role responding to events outside the manager's control. The leader role concerns motivating staff, and the entrepreneur role concerns initiating change, so the other pairs do not fit.

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