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ACCA Applied Knowledge · Business and Technology · Learning and training at work

A finance department has recruited a new accounts assistant who must quickly learn how to use the company's bespoke ledger software. The finance manager wants the assistant to learn in the real working environment, with an experienced colleague demonstrating the tasks and then observing the assistant carry them out. Which training method is being described?

The method is on-the-job training through coaching and demonstration. The assistant learns in the real workplace, watching an experienced colleague perform the tasks and then being observed doing them, which differs from off-the-job lectures or self-paced distance learning.

  1. AOff-the-job lecture course delivered by an external provider
  2. BOn-the-job training through coaching and demonstrationCorrect
  3. CDistance learning using printed study packs

Explanation

Learning in the actual workplace, with a colleague demonstrating tasks and then supervising the learner, is on-the-job training (coaching or 'sitting with Nellie'). The lecture course is off-the-job and takes the learner away from the workplace. Distance learning is self-paced study without direct supervision, so it does not fit the described approach.

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