ACCA Applied Knowledge · Business and Technology · Personal effectiveness
A manager and an employee jointly agree that the employee will reduce the average time to resolve customer queries from 6 days to 4 days by 30 September. Which statement about this objective is correct?
The objective is time-bound because it sets a clear deadline of 30 September. It is also measurable through the change from 6 to 4 days, and joint agreement supports commitment rather than making the goal unachievable.
- AIt is time-bound because it has a deadline of 30 SeptemberCorrect
- BIt is not measurable because it refers to days
- CIt is not specific because it involves customers
- DIt is unachievable because it was jointly agreed
Explanation
The date of 30 September makes it time-bound. The reduction from 6 to 4 days is a quantified measure, and the focus on query resolution is specific. Joint agreement supports commitment rather than undermining achievability.
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