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ACCA Applied Knowledge · Business and Technology · Learning and training at work

A manager reviews the annual appraisal reports of her team and notices that five of eight staff were rated weak at using the new inventory software. Which training needs analysis level does this evidence mainly support?

This is group or departmental level evidence. Because most of the team share the same weakness with the new software, a common training need exists and can be met by one group programme, rather than individual coaching or a strategic organisation-wide response.

  1. AOrganisational level analysis, because it shows the firm's strategy has changed
  2. BJob or task level analysis, because it shows what the role requires has altered
  3. CGroup or departmental level analysis, because the shortfall is common to most of the teamCorrect

Explanation

The weakness is shared by most members of one team, so it points to a departmental or group training need that can be met by a single programme. It does not by itself show a strategic change or a redesign of the job. Individual training would be inefficient here.

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