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ACCA Applied Knowledge · Management Accounting · Presenting information

A manager wishes to send a confidential message about a disciplinary matter to one employee and needs a record of what was said. Which communication medium is MOST appropriate?

A private letter or confidential memo to the employee is most appropriate because it keeps the matter confidential and provides a written record. Noticeboards, department-wide emails and group chats would expose sensitive information to people who should not see it.

  1. AA message posted on the staff noticeboard
  2. BAn email copied to the whole department
  3. CA private letter or confidential memo to the employeeCorrect
  4. DA message in the open-plan office team chat group

Explanation

A confidential matter needing a written record is best handled by a private written communication to the individual. The noticeboard, a department-wide email and a team chat group would all disclose the information to others and breach confidentiality.

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