ACCA Applied Knowledge · Business and Technology · Leadership, management and supervision
A managing director meets the trade union representative to agree a new shift pattern, making concessions to reach a settlement. Which Mintzberg role is she primarily performing?
She is performing the negotiator role. Mintzberg treats this as a decisional role where the manager represents the organisation in bargaining, making concessions to reach agreement, as with the union over shift patterns. Liaison, spokesperson and leader roles do not centre on reaching a negotiated settlement.
- ANegotiatorCorrect
- BLiaison
- CSpokesperson
- DLeader
Explanation
The negotiator role is a decisional role in which the manager represents the organisation in bargaining and reaches agreements. Liaison is about developing a network of contacts, spokesperson is about transmitting information outwards, and leader is about motivating subordinates.
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