ACCA Applied Knowledge · Business and Technology · Learning and training at work
A manufacturing firm wants to find out which skills its machine operators currently lack. Which of the following steps is the most logical starting point for identifying training needs?
The logical starting point is comparing the skills the job requires with the skills the operators currently have. A training need is the gap between required and actual competence, so identifying that gap must come before choosing any course or method.
- ABooking an external training course for all operators
- BComparing the skills the job requires with the skills the operators currently haveCorrect
- CIncreasing operators' pay to improve motivation
- DAsking operators to choose any course they like
Explanation
A training need is the gap between the competence required for a job and the competence currently shown. Analysing that gap must come before choosing any training method or provider. Booking courses first risks spending on training that does not address the real gap.
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